Questions?
Answers here.

All invoices are listed in your portal under Invoices. Each one shows the service or plan it covers, the amount, status, and due date. If you need a copy for your accountant, open the invoice and use the print or PDF option in your browser.

For care plans and retainers billed through your client portal, reply to your latest invoice email or open a ticket asking for a billing update - we will send a secure payment link rather than asking for card details by email. Never send card numbers through the contact form or a ticket.

We send a reminder first - a failed payment is usually an expired card, not a problem with your account. If an invoice stays unpaid, managed services may be paused after notice, but your site and content are never deleted. Contact us before the due date if you need to arrange a payment plan.

Care plans and retainers can be cancelled at the end of any billing period - there are no long-term contracts on monthly plans. Tell us through your portal ticket or by email at least a few days before renewal so we can schedule the handover properly, including admin access transfer and a final backup.

Every care plan includes managed hosting, daily backups, tested plugin and core updates, security monitoring, uptime checks, and a set number of support hours per month. Higher tiers add content updates, design changes, and priority response. Your exact inclusions are listed on your plan page and invoice.

Standard tickets get a first response within one business day. Care plan clients on higher tiers get same-business-day priority, and true emergencies - a hacked or down site - are flagged on arrival and handled ahead of the queue. Response times are measured in business hours, Monday to Friday.

No. Your domain registration and hosting accounts stay in your name, with logins we can access only as needed for management. If you ever leave, nothing is held hostage - we transfer full access and documentation as part of offboarding.

You do. Everything we build - pages, graphics, written content, and custom code - is yours to keep, use, and take with you. We retain no licensing claims on deliverables.

Go to the login page and sign in with the email address you used when your account was created. If you do not have a password yet, use "Forgot password" on the login page and we will email you a reset link. Your portal shows your projects, invoices, and support tickets in one place.

On the login page, click "Forgot password" and enter your email address. You will receive a reset link within a few minutes - check your spam folder if it does not arrive. If you still cannot get in, open a support ticket and we will verify your identity and reset it for you.

Log in to your portal, go to Profile, and update your name, email, company, and phone number. Changes save immediately. If your login email changes, use the new address the next time you sign in. Keep it current - it is where invoices, ticket replies, and account notices are sent.

Log in to your portal and use the ticket form to describe the issue - include the page URL, what you expected, and what happened instead. Attach screenshots if they help. Our team replies inside the ticket thread and you get an email notification each time we respond.