Our Commitments
What you can
count on.
No lock-in, no surprise invoices, and no claims we cannot back up. Here is exactly what you get, in plain words. If we are not earning your business, you can leave.
How we work
Simple terms you can hold us to.
- Month-to-month
- Every care plan is month-to-month, with no long-term contract. Cancel anytime, and your plan runs to the end of the billing period you have already paid for.
- Free migration, in and out
- When you start a care plan, we move your site to its new hosting for free. If you ever leave, moving it to any host you choose is free too, and you get your backups and logins.
- Flat prices, approved first
- One-time work is a flat price that you approve before we start. No hourly billing and no surprise invoice.
- Fixes are covered
- Every care plan includes unlimited break-fix support. If an update, the hosting, or a security problem breaks something, fixing it is part of your plan.
- Hack cleanup included
- On Standard plans and up, if your site is hacked while in our care, we clean it up at no extra charge: malware removed, the hole closed, and a report of what happened.
- A record of the work
- Maintenance work on your site is logged. On Standard plans and up, a monthly report also covers updates, security, performance, and anything that went wrong.
Behind every plan
What runs on every hosted site.
The same setup on every care plan, from Basic to Agency. See the full details →
- SEOPro Gurus enterprise hosting
- Your site runs on SEOPro Gurus enterprise WordPress hosting, with managed DNS and HTTPS on every domain.
- Daily backups
- A full copy of your site every day, with the last 30 days kept.
- Nightly off-site copies
- A second copy every night in separate cloud storage, kept long-term and restorable file by file.
- Daily security checks
- Plugins, themes, and WordPress checked against known security holes every day, and every file compared with the WordPress.org original every night.
- Updates, tested first
- Plugins and themes weekly, WordPress itself after a 3-day delay. Each update is tested on a staging copy before it goes live.
- Uptime monitoring
- Always on, on every live site. If your site goes down, it is investigated and jumps the queue.
Plain about the limits
What we do not promise.
We do not publish an uptime percentage or offer service credits, and we do not promise response times. No one can honestly promise a website will never go down. What we can promise is everything above, and that when something breaks, fixing it is our job, not yours.
Website hosting and email hosting operate as separate services. While your website platform or web host manages your site's files and pages, your actual mailboxes and inbox management stay with your dedicated Email Hosting provider or email service.
If you have a question about anything on this page, contact us and we will give you a straight answer.
More about SEO Pro Gurus
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